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Spotless Move-Out Cleaning

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Refund Policy

Last Updated: [Insert Date]

At Alexa Cleaning Service, we value customer satisfaction and strive to provide high-quality cleaning services. This Refund Policy outlines the conditions under which refunds may be issued.

Cancellations and Refund Eligibility

  • Customer-Initiated Cancellations:

    • If you cancel at least 6 hours before your scheduled cleaning, you are eligible for a full refund.

    • Cancellations made within 5 hours of the scheduled service may be subject to a cancellation fee of 25% of the total booking amount.

  • Company-Initiated Cancellations:

    • If Alexa Cleaning Service cancels your booking due to unforeseen circumstances, you will receive a full refund or the option to reschedule at no extra cost.

Unsatisfactory Service

  • If you are not satisfied with the cleaning service provided, please report the issue within 24 hours of service completion.

  • We may offer a free re-clean to resolve the issue before considering a refund.

  • Partial or full refunds will only be issued at the discretion of Alexa Cleaning Service if the issue cannot be resolved.

Refund Processing

  • Approved refunds will be processed within 2 business days.

  • Refunds will be issued to the original payment method used for booking.

  • We are not responsible for delays caused by banks or payment processors.

Non-Refundable Cases

Refunds will not be provided in the following cases:

  • If the cleaning service was completed as scheduled and no issues were reported within 24 hours.

  • If access to the property was not provided at the scheduled time, leading to a missed appointment.

  • If the client has unrealistic expectations beyond the agreed service scope.

  • If false claims are made about the service provided.

Contact Us

If you have any questions about our Refund Policy, please contact us

123-456-7890

info@mysite.com

Thetford Terrace, Cambridge CB5, UK

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